Shipping Policy
Shipping Policy
Last updated: 29/01/2026
This Shipping Policy explains how orders placed on our website are processed, shipped, and delivered. We operate as a dropshipping business and work with third-party suppliers, including Modalyst partners, to fulfil and ship our jewellery products directly to customers.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.Processing time refers to the period required to prepare your order for dispatch and does not include delivery time.Orders are not processed or shipped on weekends or UK public holidays.
Delivery Locations
We currently ship to: United Kingdom,United States, Canada, Australia If we are unable to ship to your location, this will be made clear at checkout or you will be contacted directly.
Estimated Delivery Times
Delivery times vary depending on the supplier’s location and the delivery destination:
United Kingdom: 7–15 business days
International orders: 10–25 business days.
These delivery times are estimates, not guarantees. Delays may occur due to customs clearance, postal disruptions, supplier delays, or circumstances beyond our control.In accordance with UK consumer law, if your order has not been delivered within 30 days, you may be entitled to a full refund unless a longer delivery period was agreed at checkout.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your order.
Tracking Information
Where available, tracking details will be provided by email once your order has been dispatched. Please allow 2–5 business days for tracking updates to become active, as information may take time to appear in the carrier’s system.Some suppliers may offer limited or partial tracking.
Customs, Duties & Taxes (International Orders)
For international deliveries, customs duties, import taxes, or additional fees may be charged by local authorities.These charges are:Not included in the product price or shipping cost. The responsibility of the customer. We are not responsible for delays caused by customs processing.
Lost or Delayed Orders
If your order is significantly delayed or appears to be lost, please contact us at [your support email] within 30 days of the estimated delivery date.If an order is confirmed as lost and has not been delivered within the legally required timeframe, we will offer a replacement or full refund, in line with UK consumer law.
Incorrect Address Information
Customers are responsible for providing accurate and complete delivery information.We are not liable for orders delayed, lost, or returned due to incorrect or incomplete address details provided at checkout.
Contact Information
If you have any questions about shipping or your order, please contact us:
📧 Email: contact@luxetrinketshop.com
🌐 Website: www.luxetrinketshop.com
Important Legal Note (UK Compliance)Nothing in this Shipping Policy affects your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.