Privacy Policy

This Privacy Policy describes how Luxe Trinkets ("we", "us", or "our") collects, uses, discloses, and protects personal data when you visit or make a purchase from our online store (the "Store"). We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR), as well as applicable laws in the United States and Canada.

Business Information

Business name: Luxe Trinkets

Contact email: contact@luxetrinketshop.com

For the purposes of the GDPR, Luxe Trinkets is the data controller of your personal data.

Personal Data

We may collect the following categories of personal data:

Identification and contact details: name, billing address, shipping address, email address, phone number.
Order and transaction data: products purchased, order history, payment status.
Payment information: payment details are processed securely by third-party payment providers (such as Apple Pay and credit card processors). We do not store full payment card details.
Technical data: IP address, browser type, device information, operating system, and time zone.
Usage data: interactions with our Store, pages viewed, and referring URLs.
Communications: correspondence you send to us via email or other contact methods.

How We Use Your Personal Data

We process personal data only where we have a lawful basis to do so. We use your data to:Fulfil and manage orders, including shipping and delivery. Process payments and prevent fraudulent transactions. Communicate with you regarding orders, inquiries, or customer support requests. Improve and optimise our store and customer experience. Comply with legal obligations, including accounting and tax requirements. Send marketing communications where you have provided consent or where permitted by law (you may opt out at any time). Our lawful bases for processing under the GDPR include performance of a contract, legal obligation, legitimate interests, and consent, as applicable.

Cookies and Tracking Technologies

Our Store is built on Wix, which uses cookies and similar technologies to operate and improve website functionality. Cookies may be used to:

Enable essential website functions (such as security and checkout).
Analyse website traffic and performance.
Remember user preferences. You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Store.
For more information on Wix cookies, please refer to Wix’s own cookie and privacy documentation.

Third-Party Service Providers

We share personal data with trusted third-party service providers only to the extent necessary to operate our business, including:

E-commerce platform: Wix (website hosting and store management).
Payment processors: Apple Pay and credit card payment processors.
Suppliers and fulfilment partners: third-party dropshipping suppliers who ship products directly to customers.
Analytics and security providers: to help us understand website usage and protect against fraud.
These third parties process personal data on our behalf or as independent controllers and are contractually required to safeguard your information and comply with applicable data protection laws.

International Data Transfers

As we sell to customers in the European Union, United States, and Canada, your personal data may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area (EEA).Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses or other lawful transfer mechanisms recognised under the GDPR.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

Processing and fulfilling orders.
Maintaining business and accounting records.
Complying with legal and regulatory obligations.
When personal data is no longer required, it is securely deleted or anonymised.

Your Rights Under the GDPR

If you are located in the European Union or United Kingdom, you have the following rights under the GDPR:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to request erasure of your personal data ("right to be forgotten").
The right to restrict processing of your data.
The right to data portability.
The right to object to processing based on legitimate interests or direct marketing.
The right to withdraw consent at any time, where processing is based on consent.
To exercise your rights, please contact us using the details provided above.
We may require verification of your identity before responding.

Rights of US and Canadian Customers

Customers located in the United States and Canada may have additional rights under applicable privacy laws, including the right to access, correct, or request deletion of personal information, subject to legal limitations.Requests may be submitted using the contact details above.

Right to Lodge a Complaint

If you are located in the European Union, you have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement of data protection law has occurred.We encourage you to contact us first so we can address your concerns directly.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The updated version will be posted on our Store with a revised "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Luxe Trinkets

Email: contact@luxetrinketshop.com